Listening
State officials have to do a lot of talking be it to constituents, pollsters, fundraisers, community groups, agency staff or the press. All that talking can make it easy to forget how to listen and yet listening is vital to staying in step with the voters and the people you serve. Enjoy these videos designed to make us all better listeners.
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Julian Treasure shares five keys to retuning your ears to actively listen.
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Twitter co-founder Evan Williams shares some insight on "listening" to Twitter users.